CRM One processes data for customer organisations and their authorised business assets. The organisation that controls the connected Page, account, or channel is the first point of contact for data requests.
An authorised organisation administrator can disconnect a channel or revoke platform permissions through the applicable platform controls. This stops future platform access for that connection.
Customer administrators submit a verified deletion request through their organisation's support channel. HAPNEXA scopes the request to that customer workspace and handles it under the customer service arrangement and any applicable legal retention requirement.
Please contact the owner of the Page or business account you interacted with. That organisation controls the customer relationship and can route a request to its authorised administrator.