CRM One is a business SaaS service provided by HAPNEXA to customer organisations. This policy describes how the service handles data from channels that a customer has connected and authorised.
We process only the data needed to provide CRM features, content management, and customer interaction requested by the customer. Platform data is used only for Pages, accounts, or channels the customer has authorised.
Each customer has a separate workspace. We do not sell platform data and do not use one customer's data to provide services to another customer.
An authorised customer administrator can disconnect a channel or revoke platform permissions using the controls supplied by that platform. Data-rights requests are handled through the customer's authorised organisation administrator.